Arriva (former Autotrans) is the leading scheduled coach service operator in western and coastal Croatia and a member of the international corporation Arriva by Deutsche Bahn, present in 14 European countries. Contact Arriva Bus customer service. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. Sometimes this can take some time, particularly if we need to talk to a driver, but we aim to get back to you within 10 working days. We've made it as easy as possible for you to get in touch - just visit the Contact Us page and you can fill in the form … Arriva plc Admiral Way Doxford International Business Park Sunderland SR3 3XP UK. if the bus is late, the driver is not at fault unless and official complaint … Read 3 more reviews about Arriva Bus (UK) Only the latest review will count in the company's TrustScore Katie Blackey 1 review. Arriva help - frequently asked questions about Arriva. You can find contact details for Arriva above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. college stundents use this service and so do people with jobs. Arriva plc Admiral Way Doxford International Business Park Sunderland SR3 3XP UK. I am making a complaint about an Arriva Bus Company Driver. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Arriva Customer Service. Any complaints relating to Arriva London staff in regards to apprentice complaints please contact: Wayne Ellis, Arriva London North Limited, Unit 1E Towpath Road, Edmonton, London N183QX Telephone; 0208 271 0307 or 07870 498596 Email: ellisw.london@arriva.co.uk Here I am again complaining even tho not one person who works at arriva has tried to make a difference dispite the hundreds of similar negative reviews. Arriva is possibly the worst bus service in Milton Keynes. My daughter has a ticket valid until the 23rd December. Tempcover says it used more than 3.2 million tweets from May 31 last year to June 1 this year to find out which public transport operators in the UK are getting the most complaints. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. unreliable, late and inconsistant. Compare Arriva with other companies before you buy. On a sunny day arriva bus is like sitting in a greenhouse. Running late is no excuse, nor is Covid as the bus was empty. Kids standing out in cold for ages. Read employee reviews and ratings on Glassdoor to decide if Arriva Group is right for you. Please note our press line will be unable to help with customer timetable enquiries, complaints, lost property or any other service-related matters, to contact customer services please fill out this form or … Southern Counties North West and Wales North East and Yorkshire Midlands Initial Arriva complaints should be directed to their team directly. since. News alerts Sign me up for news alerts. As a bus service arriva run regularly and i haven't encountered problems with the schedule. Arriva are a joke, 3 buses not turned up in 3 weeks without any way of knowing where the dam bus is. Read 4 more reviews about Arriva Bus (UK) Only the latest review will count in the company's TrustScore NICOLA BEST 2 reviews. Buses regularly don't turn up with no explanation. Read reviews of Arriva, share your experience and resolve your issues. The app constantly says it is valid on another device or shows nothing at all. Arriva couldn't get any worse if they tried. New app shambles Cannot get the same info that was on the old app. To make a complaint, please contact our Customer Services team by clicking here. Skip to main content. Do you provide compensation if a bus fails to turn up and I have to use alternative transportation. What is the depot disciplinary procedure? Girl left with concussion after hitting head during Arriva bus journey. Complaints If you need assistance with a lost item, a complaint or you have a report to send to Arriva, you can write to us. The app is an absolute disgrace. Glassdoor. What should I do if my bus driver is rude to me. Your experience can help others make better choices. If you need assistance for a complaint or you have a report to send to Arriva you can write us. Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. If we can't give you an answer straight away we may need to launch an investigation and get back to you. Small Pros & Big Cons Pros: 320 service solid. if the bus is late, the driver is not at fault unless and official complaint … Rate Arriva’s value and service. Can I make a complaint on behalf of someone else? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Arriva Customer Service. Very rarely late and when they are its only because of traffic or situations out of their control. Join the 733 people who’ve already reviewed Arriva Bus (UK). Cons: 754 is nearly always late, cancelled, no bus, poor timetable, drivers chatting too much on handover, leaves early or very rude driver. Complaints and claims which do not contain a full name and address of the claimant (§ 8 section 1 of the Resolution of the Council of Ministers of 8.01.2002 – Journal of Laws No 5 item 46) will not be processed. GB. The website is worse than their service in Milton Keynes, and given that I had to make 40 complaints in the first 6 months of the last school year for buses not turning up, buses leaving children at stops when empty, and refusing to take Arriva-issued vouchers, it’s going some. I've made a complaint but I'm not happy with the reply. Nothing was said to the passengers about this when they were getting on the bus, nor did they mention any health conditions. By consistent I mean if 1 bus a day is on time it's a massive talking point for my colleagues and I … Arriva buses are runinging a adequate bus service but just 2 minutes before or after arriva bus Stagecoach are operating a much better bus service If you need assistance for a complaint or you have a report to send to Arriva you can write us. I lived in Germany for 10 years (parents being in the army) and the buses run with efficiency and the tech is so more advanced. GB. college stundents use this service and so do people with jobs. unreliable, late and inconsistant. Arriva Bus Help Portal. Normal bus drivers hours are Monday to Friday and get 10.70 and get a £11.00 an hour on Saturday. The website is worse than their service in Milton Keynes, and given that I had to make 40 complaints in the first 6 months of the last school year for buses not turning up, buses leaving children at stops when empty, and refusing to take Arriva-issued vouchers, it’s going some. To send us your request, fill out this form and send it. if the bus is late, the driver is not at fault unless and official complaint … The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. I'm working, wife on medication kids losing vital education. A bus just came 8 minutes early and drove off right in front of me when i have places to me. post on the following address: Autotrans d.d., Služba podrške prometa i prodaje, p.p.288, 51000 Rijeka To make a complaint, please contact our Customer Services team by clicking here. Drivers were pleasant and chatty before the virus and have been professional (and quieter!) You can find contact details for Arriva above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The relevant organ for settling out of court disputes related to services provided by Arriva RP is the Train Passenger's Ombudsman. Does not tell you where the bus is. The whole process should take no longer than 10 working days. ARRIVA buses are a joke. Arriva couldn't get any worse if they tried. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. How do I make a complaint? Arriva Bus Help Portal. When they do turn up they stink and are overcrowded. The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. 1, 4, 5 and 6 are completely unreliable. Kent Travel News. Early start 9am late finish 8pm. On a consistent basis, buses are late (often up to an hour) or simply don't run at all. You can call Arriva Bus at +44 208 271 0101 phone number, write an email, fill out a contact form on their website www.arrivabus.co.uk, or write a letter to Arriva Customer Services, FREEPOST ND6721, London, England, N22 4BR, United Kingdom. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Unfortunately for me I need to use Arriva for commuting to work, as trains are simply not an option for where I am. Please fill out complaint form at the bottom of this page (Subject: Complaints) or send it to us by: e-mail on: reklamacije@arriva.com.hr. Select a region. UK's worst bus operators are said to be First, Arriva and Rotala while the worst train operators are Southern Rail, Great Northern and Thameslink. The app is an absolute disgrace. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. Initial Arriva complaints should be directed to their team directly. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? Buses frequently are late or don't turn up. college stundents use this service and so do people with jobs. When waiting 20+ minutes for a bus at peak times (a regular occurrence), expect it to be a single decker where everyone is packed together like sardines. Welcome to Arriva UK Bus. You can call Arriva Bus at +44 208 271 0101 phone number, write an email, fill out a contact form on their website www.arrivabus.co.uk, or write a letter to Arriva Customer Services, FREEPOST ND6721, London, England, N22 4BR, United Kingdom. Where can I submit information concerning helpful drivers? Arriva has cancelled a service as stated below, even though there are issues due to … Any complaints relating to Arriva London staff in regards to apprentice complaints please contact: Wayne Ellis, Arriva London North Limited, Unit 1E Towpath Road, Edmonton, London N183QX Telephone; 0208 271 0307 or 07870 498596 Email: ellisw.london@arriva.co.uk It takes me well over an hour and half to get home from work most nights because buses are late. I am making a complaint about an Arriva Bus Company Driver. unreliable, late and inconsistant. Select a region. Arriva couldn't get any worse if they tried. Tel: +44 (0)191 520 4000 E-mail: enquiries@arriva.co.uk I will be calling the complaints line as this is completely unacceptable and outrageous for a bus to completely bypass the main bus terminal. About. Read 1 more review about Arriva Bus (UK) Only the latest review will count in the company's TrustScore Matt 2 reviews. Your views on routes, prices, physical environment or even that friendly busdriver, are vital on the road to being better informed and enjoy a pleasant journey. No masks welcome on board with Arriva The driver was carelessly letting people with no masks on the bus, despite there being signs everywhere saying they must throughout the journey. GB. Tel: +44 (0)191 520 4000 E-mail: enquiries@arriva.co.uk What can I do now? No complaints I use a bus for work (Woking, route 91) and have done for years. Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. We've made it as easy as possible for you to get in touch - just visit the Contact Us page and you can fill in the form online or you can call us on the phone or you can write to us. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Can I get on Arriva buses in my disability scooter? How do I make a complaint? Complaint. Why shut down the old app when the new one isn't ready yet! But as a arriva click driver you … You would like to make a complaint? Contact Arriva Bus customer service. " You get a free travel pass for all buses and the metro and there is a great rewards site also " ... Glassdoor has 215 Arriva Group reviews submitted anonymously by Arriva Group employees. 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