A report tabled at the eThekwini executive committee meeting said it received a request from Msunduzi to help with its electricity problems by providing expertise to help with: 3. Billing Queries Issues Department Problems Help Incorrect Accounts, Copyright 2021 Council Solutions | All Rights Reserved, Head Office: 55 Van Buuren Road Bedfordview Description Have some Municipality / Council Billing Issues / Problems? The city urges all customers that may have received an unusually high bill to contact them directly via the Revline call centre or the nearest customer care centre, Sizakala Centre. Customers should note that the City will not disclose any information concerning customers’ bills with a third party. e-Services : Please use the following contact details to contact us. Please read this confidentiality disclaimer: Re_Customers To Contact City Directly for All Billing Queries, Radical Economic Transformation Framework, http://www.durban.gov.za/Pages/edisclaimer.aspx. If there is high water consumption please check for water leak. It wants to move away from the current system where departments like water and electricity have different call centre numbers. Recent miss leading headlines and articles in the media regarding the City’s billing system has left many customers concerned. The City wishes to assure customers that the Revenue Management System (RMS) was fully tested and audited including its capability and accuracy, prior to being implemented. It needs to be stated that this is not unique, it always happened even in the old system hence our concern that this hype is unfounded.. We are dealing with these errors on case by case basis. 2. Contact us. EThekwini could be faced with a long-term problem here,” said Beetge. ... intervention has been paralysed by the leadership issues in eThekwini… If it is estimated charges check the volume used to estimate the charges if it correlate to the previous bill where the daily average is recorded. The eThekwini Municipality has advised customers to check their bills on a monthly basis and contact the City if they require clarity on any issues pertaining to their accounts. If there is a high water consumption, customers may check for a possible water leak. The media has highlighted the ongoing billing issues of many SA municipalities resulting in an inundation of customer complaints. Council Solutions can assist property owners with an array of different Council Billing Issues or Ongoing Queries.It is suggested that an initial investigation be conducted to locate the cause of the problem and find the best solution to rectify the account. 2007 - ( CountryWide ), (Urgent Queries) to, councilsolutions@gmail.com, Billing Queries Issues Department Problems Help Incorrect Accounts General Contact Number – Municipality Council Ethekwini, Login – eThekwini eServices – eThekwini Municipality. Through Siboniso Mngadi 30 min ago Share this article: ShareTweetShareShareShareE-mailShare Durban – The eThekwini municipality suffered serious financial loss due to declining revenue collection after offering Covid-19 relief to taxpayers. If the customer believes that there is still a problem contact water and electricity departments to have their meters tested. Apart from this which has resulted in some customer bills being inaccurate, all bills are thoroughly checked for accuracy. Re: Customers To Contact City Directly for All Billing Queries The eThekwini Municipality has urged customers to approach the City if they have any queries relating to their bills. The Revenue Management System (RMS) has resulted in residents not getting lights, water or sanitation … It has been a long haul to implement and integrate the new billing system from the outdated COINS to the Revenue Management System (RMS). Ethekwini Municipality Billing Problems | Ethekwini Municipality Billing Queries | Ethekwini Municipality Login | Ethekwini Municipality Rates Accounts | Ethekwini Municipality Register | Ethekwini Municipality Billing  | Ethekwini Municipality water  | Ethekwini Municipality City Manager Contact Details  |Ethekwini Municipality Customer Service Centre | Ethekwini Municipality Offices | Ethekwini account queries | Ethekwini Municipality Accounts | Ethekwini Municipality Accounts Department  | Ethekwini Municipality Electricity, Cities/Towns: Amalanga, Amanzimtoti, Amaotana, Berea, Blackburn, Bluff, Cato Ridge, Cele/Vumengazi, Chatsworth, Cibane, Clermont, Clifton Canyon, Craigieburn, Dassenhoek, Desainager, Durban, Durban International Airport, Durban North, Durban South, Emalangeni, Embo/Nksa Isimahla, Emona, Ethekwini, Everton, Ezembeni, Folweni, Gcumisa, Genazzano, Gillitts, Glenashley, Golokodo-Ensimbini, Hambanathi, Hammarsdale, Hillcrest, Ilanga, Ilfracombe, Illovo North, Illovo South, Inanda, Inchanga, Iqadi, Isipingo, Isipingo Beach, Kingsburgh, Klaarwater, Kloof, KwaDabeka, KwaMashu, KwaNdengezi, La Mercy, Lotus Park, Luganda, Luthuli/Umnini Trust, Magabeni, Malagazi, Mangangeni/Vumazonke, Maphephetha, Mariannhill, Mawotana, Mawothi, Molweni, Mount Edgecombe, Mount Moreland, Mpolo, Mpumalanga, New Germany, Newlands East, Newlands West, Ngcolosi, Ngqungqulu, Ntuzuma, Oceans, Outer West Durban, Phoenix, Pinetown, Prospecton, Qadi, Qiniselani Manyuswa, Queensburgh, Redcliffe, Roseneath, Sapref, Shallcross, Sobonakhona, Thoyana, Tongaat, Tongaat Beach, Tshelimnyama, UmgogintwiniUmbumbulu, Umdloti, Umgababa, Umhlanga, Umkomaas, Umlazi, Verulam, Waterfall, Westbrook, Westville, Ximba, *    Please inquire about the other Municipalities, Council Solutions can assist property owners with an array of different Council Billing Issues or Ongoing Queries. Description Have some Municipality / Council Billing Issues / Problems? View Municipal Account Balance Unrestricted access to the View Municipal Account Balance function is no longer available to the general public for consumer privacy reasons. eThekwini, South Africa, Aug, 2017 -- The eThekwini Municipality wants to create a 'one number' call centre for all complaints in the city. EThekwini Municipality spokesperson Msawakhe Mayisela said: “The City has no intention of dismissing queries regarding overbilling or to disconnect services. ETHEKWINI Municipality has urged customers to approach the city with any queries relating to their bills. 4. Billing Queries Issues Department Problems Help Incorrect Accounts General Contact Number – Municipality Council City of Cape Town Read more Billing Queries Issues Department Problems Help Incorrect Accounts General Contact Number – Municipality Council Ethekwini Durban - Two multi-million rand computer systems that should have made life simpler in eThekwini have caused serious problems for ratepayers and contractors who work for the metro. Council Solutions can assist property owners with an array of different Council Billing Issues or Ongoing Queries.It is suggested that an initial investigation be conducted to locate the cause of the problem and find the best solution to rectify the account. The City urges all customers that may have received an unusually high bill to contact the City directly via the Revline call centre, the nearest customer care centre, Sizakala Centre. Need help with a query or problem at Council?. eThekwini Municipality is, however, an exception. All other billing queries can be directed to, Customers can send their electricity meter readings to. The City processes in excess of a million bills per month. Cannot retrieve the URL specified in the XML Link property. The Official Website of the eThekwini Municipality Welcome to the official website of the eThekwini Municipality The threads that are woven into this City are integral to the rich historical of South Africa, and contribute to the cultural diversity and harmony that defines life in eThekwini. The eThekwini Municipality has advised customers to check their bills on a monthly basis and contact the City if they require clarity on any issues pertaining to their accounts. Lorem ipsum dolor sit amet, in porro albucius qui, in nec quod novum accumsan, mei ludus tamquam dolores id.No sit debitis meliore postulant, per ex prompta alterum sanctus, pro ne quod dicunt sensibus. He said he was told that 30 robots needed to be replaced. Durban – The stability of eThekwini Municipality’s Revenue Management System (RMS) remained uncertain, the city’s Audit Committee report has warned. Billing Queries Issues Department Problems Help Incorrect Accounts General Contact Number – Municipality Council Ethekwini Read more The city is happy to assure customers that the process has seamlessly been integrated making eThekwini fully compliant with regulations set by National Treasury. Customers should take note that a bill consist of certain information that make up the total charges namely, Property Value, meter readings for electricity and water and tariffs used to charge for each of the service. What can a customer do if there is a belief that the bill is incorrect? The eThekwini Municipality has urged customers to approach the City if they have any queries relating to their bills. Customers should check their readings in comparison with previous bills to determine the accuracy of the amount charged. ** If you have a problem linking your account please Contact our Customer Care Centre ** If you have any other queries, please don’t hesitate to contact our Customer Care Line on 0313245000. Register your profile here to receive accounts by email, print copy accounts and view account details for any linked account.N.B.. eServices replaces eAccounts In terms of the Council process any accounts that are picked up to be out of the norm in terms of the charges raised are trapped and sifted for further analysis. The user acknowledges and accepts that the eThekwini Municipality service may become unavailable from time-to-time due to various circumstances, including: technical failure or problems with the eThekwini Municipality ; infrastructure or technical problems with third party information technology systems; Lorem ipsum dolor sit amet, in porro albucius qui, in nec quod novum accumsan, mei ludus tamquam dolores id.No sit debitis meliore postulant, per ex prompta alterum sanctus, pro ne quod dicunt sensibus. Municipal spokesman Thabo Mofokeng said the contested contract was the subject of an appeal process which the city would have to investigate before deciding how to proceed. I received a new invoice from Ethekwini 3 days ago in my mailbox, R 4043, -- higher than the previous one. According to the recent budget report, the city’s liquidity to render basic services has declined significantly in recent months and could … Ethekwini Municipality apologises for billing errors By Jul 31, 2018 Durban - If you received your monthly electricity bill and found that instead of … ‘Litigation looms’ if Durban Metro billing system problems persist. eThekwini is one of the 11 districts of KwaZulu-Natal province of South Africa.The majority of its 3,442,361 people speak Zulu.It was formed from seven formerly independent local councils and tribal land. Replacement of Manhole covers, Repairs of guardrails and, Roadside fencing, Sidewalk and kerb repairs, Sewer repairs/blockages, Road marking and Street signs Water reconnections/ Accounts Due to more security on the system the turnaround time for the correction was very slow, but this has been addressed and it has improved. Of these less than a thousand have been incorrect due to the cut over period when the systems changed, meter reading challenges and in some instances human error when capturing readings. Need help with a query or problem at the Municipality?. For more assistance, contact your site administrator. Phone Customer Care Line on 031 324 5000 Fax Number 031 324 5111 eThekwini Municipality eServices² What is eServices eServices is a self service facility that eThekwini Municipality offers to individuals, managing agents, companies and organisations. Recent miss leading headlines and articles in the media regarding the City’s billing system has left many customers concerned. EThekwini Revenue: (031) 324 5000 Customer Service Centres: Durban: 031 311 9063/8 Bester: 031 311 6945/6 or 6923/4 Umhlanga: 031 311 9509 Pinetown: 031 311 6295/6 Isipingo: 031 311 5632/3 Amanzimtoti: 031 311 5632 Illegal Connections and cable theft: 031 311 9611 Electricity Billing Queries: 031 324 5000 Quality of Supply: 031 311 9464 eThekwini Municipality reviews, customer feedback & support. 1. This happens when incorrect readings are being captured and get released before proper audit analysis can be finalised. eThekwini Municipality / Online Tools / View Municipal Account Balance. It is suggested that an initial investigation be conducted to locate the cause of the problem and find the best solution to rectify the account. This has been addressed with the various units to ensure staff are appropriately trained to correctly address the audit report produced by the system. 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